ITILv4 Foundation Overview

This ITIL foundation course provide learners with an in-depth knowledge of the ITILv4 Framework and the fundamental concepts of ITIL service lifecycle. This course equip trainees with the skills to identify, plan and support the IT services in a business to ensure increase in productivity, efficiency and effectiveness. 

ITILv4 Foundation Key Features

100% Money Back Guarantee
  • Live Training 16 hours of instructor-led training
  • Live Training 2 industry case studies
  • Live Training 30 end of chapter quizzes
  • Live Training 2 simulation exams
  • Live Training 22 PDUs
  • Live Training Flexible access to classes for 90 days
  • Live Training Instructor-led online training
  • Live Training Dedicated mentoring sessions
  • Live Training Exam included

Skills Covered

  • Service level management
  • ITIL central principles
  • ITIL key concepts
  • ITIL process models


  • Growing demand in the market
  • Skills to use and apply ITIL tools to improve work environment
  • Improve service delivery
  • Better career prospects
  • Lucrative pay packages 

Training Package Options

Self-paced Learning


    • Lifetime access to high-quality self-paced eLearning content curated by industry experts
    • 4 simulation test papers for self-assessment
    • ITIL 4 Foundation exam voucher included
    • 24x7 learner assistance and support

Live Virtual Class


    • Everything in Self-Paced Learning, plus
    • 90 days of flexible access to online classes
    • Live, online classroom training by top instructors and practitioners
  • Classes starting from:-
20 Jun 22
17 Jun 22
Show all classes

Course Content

  • ITILv4 Foundation

    • Lesson 1 - ITILv4 Foundation

        • Course Introduction
        • Key Concepts of Service Management
        • Four Dimensions of Service Management
        • The ITIL Service Value System
        • The Service Value Chain
        • ITIL Management Practices